Effective Date: 01-Sep-2025

 

This Service Providing Policy (“Policy”) outlines the terms under which Park Resort Mtirala (“we,” “our,” “us”) delivers services to guests who book and stay at our resort through parkresortmtirala.com. By booking with us, you agree to this Policy.

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1. Scope of Services

 

We provide hospitality services including:

• Accommodation in our resort facilities

• Access to resort amenities (where applicable)

• Booking and reservation management through our Website

• Customer support via email communication

 

Additional services (e.g., tours, meals, special packages) may be available and will be described during the booking process.

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2. Booking & Confirmation

• Services are provided only after a successful booking and payment confirmation.

• Booking confirmations are sent to the email address provided at registration or during the booking process.

• We reserve the right to decline or cancel bookings in cases of incorrect information, fraudulent activity, or non-payment.

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3. Service Availability

• Services are available as described on our Website.

• Availability may vary depending on seasons, occupancy, or operational needs.

• We will make reasonable efforts to inform customers in case of unavailability or changes.

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4. Guest Responsibilities

 

Guests are expected to:

• Provide accurate personal and booking details

• Respect resort rules and regulations (e.g., check-in/check-out times, property care, noise levels, smoking policy, pet policy where applicable)

• Use facilities responsibly and avoid causing damage to property

• Notify us promptly of any issues with services provided

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5. Service Modifications

• We may modify or suspend certain services (e.g., for maintenance, renovations, or safety reasons).

• Where possible, we will inform guests in advance of such changes.

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6. Cancellations by Resort

• In rare cases, we may need to cancel or reschedule bookings due to operational issues, force majeure events, or safety concerns.

• In such cases, guests will be notified promptly and offered a refund or alternative solution.

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7. Service Quality & Standards

• We strive to maintain high-quality services and facilities for all guests.

• However, service availability may depend on circumstances beyond our control (e.g., weather, power outages, natural events).

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8. Liability

• While we aim to deliver services as promised, we are not liable for delays or disruptions caused by external factors beyond our control.

• Guests are responsible for personal belongings and valuables during their stay.

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9. Feedback & Complaints

• Guests may contact us at Parkresortmtirala2023@gmail.com for service-related concerns.

• We encourage feedback and will make reasonable efforts to resolve complaints promptly.

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10. Governing Law

 

This Policy is governed by the laws of Georgia.